[Hiring] Contacts Agent @Webafrica

Role Description

Webafrica is on the hunt for a Contacts Agent in our Order Fulfilment team that is particular about process and obsessed with customer service.

• Maintain strong working relationships with customers and suppliers
• Read the customer's needs before they even think of them

Qualifications

• Grade 12
• At least 2-3 years' experience in a Customer Service/Call Centre environment
• Strong customer service skills
• Strong telephone etiquette
• MS Office (Excel, Word and Outlook) experience will be advantageous

Requirements

• ISP experience will be advantageous
• Being tech savvy is not a must, but it will definitely be an advantage

• Excellent verbal and written communication skills (English)
• Customer focused
• Attention to detail
• Ability to work under pressure & manage several priorities at a time
• Good communicator
• Being courteous and professional at all times
• Ability to up-skill and learn independently
• Ability to work independently and in a team

Benefits

• Tools of trade provided: Laptop, Headset
• This role is remote based
• FIBRE CAPABILITY AT HOME IS A REQUIREMENT FOR THE ROLE