[Hiring] Consumer Relations Analyst II @Flowers Foods

Role Description

The Consumer Relations Analyst II is responsible for the appropriate handling of all consumer contacts including the initiation, investigation, documentation, and closure of consumer issues through all levels of the response chain—from corporate to plant level.

• Responsible for front-line communication with consumers via phone calls, letters, and emails.
• Provides leadership direction on consumer issues and possible product liability.
• Oversees the consumer 1-800 number.
• Maintains the Emplifi Consumer Database, including entry of consumer issues, generation of reports, and recommendation of updates and improvements.
• Serves as the primary liaison between consumer, sales, manufacturing, quality control, customer service, and risk management departments.
• Requires constant interaction with the work group and other departments throughout the company.

Qualifications

• Five or more years of experience in the consumer foods industry.
• Effective and diplomatic written and oral communication skills.
• Maturity, stability, and judgment in dealing with difficult situations involving consumers.
• Strong knowledge of consumer contact database systems, database reporting tools, and personal computer operations.
• Intermediate to advanced software skills, including Excel, Word, Lotus Notes, PowerPoint; SAP preferred.
• Analytical/problem-solving aptitude.
• Company product, procedures, and systems knowledge a plus.

Requirements

• Bachelor’s degree in Marketing, Business, English, or Communications preferred; or equivalent years of experience.

Benefits

• Comprehensive health and medical benefits.
• 401(k) Retirement savings plan.
• Professional growth and leadership training.
• Paid vacation, holidays, and parental leave.
• Benefits may vary depending on your work location.

Salary Range

Salary Range: $55,000 - $65,000. We offer a competitive salary up to $65k and an excellent total rewards package.

EEO Statement

Flowers is an Equal Opportunity Employer. Flowers encourages all qualified candidates to apply, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, veteran status, disability status, or people of any other characteristic protected by state or federal law.