[Hiring] Service Delivery Analyst @R1 RCM

Role Description

As a Service Delivery Analyst, you'll support revenue cycle operations, analytics, and client delivery by turning operational data into accurate, actionable insights. You'll use revenue cycle knowledge, Epic Clarity, and SQL to develop reporting, identify trends, and support Customer Operations, Central Operations, and client stakeholders. This role is ideal for someone who can work independently on defined priorities while partnering with senior team members on more complex analytics and recommendations.

• Build and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities
• Use SQL to extract, transform, validate, and analyze revenue cycle data
• Apply Epic Clarity and professional/physician billing (PB) knowledge to identify trends and improvement opportunities across charge capture, coding, claim edits, and denials
• Support physician productivity, RVU, and provider-level performance reporting
• Analyze charge lag, coding accuracy, and provider-level denial trends
• Translate analysis into clear, client-ready reports and insights for technical and non-technical audiences
• Support account and performance reviews by identifying trends and actionable opportunities
• Perform QA on metrics and reports to ensure accuracy and consistency
• Track follow-up actions and support execution against recommendations
• Partner with internal teams and client stakeholders on reporting and analytics needs

Qualifications

• 4+ years of professional experience in revenue cycle, healthcare analytics, or a related field
• Working knowledge of professional/physician billing (PB) revenue cycle operations, including charge capture, coding, claim edits, denials, A/R follow-up, payment posting, provider productivity, and RVU reporting
• Experience working with Epic Clarity and/or Resolute Professional Billing data
• Strong SQL skills, including joins, aggregations, data validation, and transformations
• Experience with relational databases and reporting/visualization tools such as Power BI
• Ability to analyze operational data and translate findings into meaningful insights
• Comfortable communicating findings to internal stakeholders and clients
• Strong attention to detail with the ability to manage multiple priorities

Requirements

• Preferred qualifications include:
• Epic Resolute Professional Billing or Clarity Data Model certification
• Experience with provider productivity, RVU, or compensation reporting
• Experience with Snowflake
• Familiarity with stored procedures or T-SQL
• Client-facing analytics or service delivery experience

Benefits

• Base pay range is $48,131.00 - $81,225.49 per year
• Eligible to participate in our annual bonus plan at a target of 5.00%
• Opportunity to constantly learn, collaborate across groups, and explore new paths for your career
• Competitive benefits package