[Hiring] Consumer Protection Specialist @Community Choice Financial Family of Brands

Role Description

The Consumer Protection Specialist is part of the Admin Team and is responsible for supporting the company’s customer-facing departments by handling current Consumer Protection Group (CPG) functions, including but not limited to:

• Debt Validation requests
• California Consumer Privacy Act (CCPA) inquiries
• Deceased customer notifications
• Military Lending Act (MLA)/Servicemember Civil Relief Act (SCRA) reviews
• Written cease and desist notifications

This role involves reviewing and updating different POS systems, as well as providing timely and accurate responses by the applicable deadline. Proficiency in using POS systems, maintaining organized records, and accurately entering data into the appropriate locations is essential.

Qualifications

• High School Diploma, GED, or High School Equivalence Certificate
• Self-starter with the ability to work independently and collaboratively in a team
• Experience interacting with individuals at many organizational levels, including senior management
• Ability to work in a rapidly changing deadline intensive environment
• Demonstrate accountability and ability to meet deadlines
• Understanding of the industry and factors affecting goals
• Flexibility and open-mindedness around change
• Effective written and verbal communication skills
• Ability to provide business-centric solutions
• Eagerness to learn and understand business issues
• Critical thinking skills to analyze problems and find root causes
• Collaborative work ethic to develop ideas and seek feedback
• Excellent attention to detail and accuracy
• Data Entry skills with the ability to type 30+ words per minute
• Intermediate knowledge of Windows-based computers and software (Word, Excel, Outlook)

Requirements

• Thoroughly review and accurately respond to CCPA requests by designated due dates
• Systematically locate, analyze, and update customer information in POS systems and SharePoint
• Acquire proficiency in using specified POS systems (Unitas, Invictus, AIMS, CITO, etc.)
• Accurately update customer accounts for deceased accounts
• Collaborate with relevant departments to resolve consumer requests
• Review and remediate accounts covered by MLA and/or SCRA
• Prioritize and promptly address items based on due dates
• Assist other teams within the department as needed

Benefits

• Paid on-the-job training and a comprehensive new hire program
• Access to a robust learning management system
• Performance-based career advancement
• Educational Reimbursement Program
• Multiple coverage choices for medical insurance, including telemedicine
• Traditional 401(k) and Roth 401(k) Retirement plan with a company match
• Company-Sponsored Life and AD&D Insurance
• Basic and Enhanced Voluntary benefits (dental, vision, disability, etc.)
• Free access to mental health resources and life coaching
• Exclusive discounts from nationwide and local retailers
• PTO that grows with you, starting with 12 days in your first year
• A relaxed, business casual dress code