[Hiring] Complaints Administrative Assistant @Motorola Solutions

Role Description

This position is a remote position and candidates can be located anywhere in the US. This position will involve the following:

• Handing and/or receiving complaints, incidents, issues
• Claims processing
• Contract and document review
• Data entry
• Logging, pulling evidence
• Estimates & quotes
• Internal audits
• 40% outbound calling debtors to discuss findings of claim review
• Remediations
• Report generation

The position will discern and review cases from a factual perspective, while also keeping consistent with processes. The position will also generate reports as required and candidates must be comfortable with analyzing data and keeping the department up to date as new production occurs.

Qualifications

• Excellent verbal and written communication skills
• Strong phone skills with ability to give clear and concise direction
• Strong multi-tasking and organization skills
• Google email, Docs & Sheets experience preferred
• Microsoft Excel & Word (Intermediate to Advanced) experience
• Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience
• Claims and/or Complaints experience a plus

Requirements

• High School Diploma or equivalent
• 1-2 years Repossession Industry and/or Insurance Claims, Impounds or Body Shop Repair
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!