[Hiring] Community & Engagement Coordinator @IoM Media Ventures

Role Description

The Community & Engagement Coordinator will help build an active Discord community and support the people using our platform. You’ll welcome members, answer questions, and respond to non-technical support requests. You’ll also bring the community’s perspective back to Watrfall, listening to users and creators, identifying recurring questions or challenges, and suggesting practical ways to make the platform easier to use. You’ll help keep the community informed about new releases, platform updates, and opportunities for creators. This is a six-month contract with potential to become a permanent position.

What You'll Do

• Welcome new members on Discord, start conversations, and help keep the community friendly, active, and welcoming.
• Respond to non-technical support inquiries and answer common questions about upcoming releases, project submissions, platform features, and the general user experience.
• Gather feedback from users and creators through conversations and support requests. Summarize recurring issues and requests for the team, with examples that show where users are getting stuck.
• Suggest practical improvements based on what you hear, such as clearer onboarding instructions or better answers to common questions.
• Write and share community updates about new content, platform features, and creator competitions.
• Monitor and respond to questions and comments on social media, helping maintain a consistent and welcoming brand voice.
• Keep FAQs and support guides up to date as the platform changes.
• Work with the broader Watrfall team to share community feedback and help improve the user experience.
• There may also be opportunities to host virtual events, participate in promotional videos, and help bring Watrfall's brand personality to life. Comfort and enthusiasm for these activities would be considered an asset.

Qualifications

• You’re a clear writer who enjoys talking to people and stays patient when someone is frustrated or confused.
• You’re comfortable using Discord, can keep track of open requests, and can turn feedback into clear summaries the team can act on.
• Experience in online communities, social media engagement, or customer support is a plus.
• If you love film and television or are curious about how projects get made, you’ll find plenty to connect with in our creator community. Any familiarity with the industry is welcome, and we’re happy to help you learn as you go.

Benefits

• Competitive compensation, based on experience
• Flexible remote work environment
• Collaborative and creative team environment
• Professional development and growth opportunities within a growing company

Company Description

Watrfall is building a new entertainment platform that brings creators and audiences closer together. Through our Watch Platform, audiences can discover and watch content while playing a more active role in what gets made next. Through our Creator Portal, creators can submit projects and connect their work directly with audiences.