[Hiring] Collector II - Bilingual (Japanese Speaker Only) @Hilton Grand Vacations

Role Description

The Collector II will be responsible for handling calls on any past due mortgage and/or maintenance accounts, to include third-party servicing and collecting, via phone and mail.

• Emphasize handling/collecting calls while following all State and Federal Laws.
• Assist owners with a general understanding of the terms and conditions related to their ownership and contracts.
• Perform all collection activity in accordance with company and Federal regulations.

Qualifications

• Excellent communication skills.
• Strong understanding of customer service principles.
• Ability to work in a fast-paced environment.

Requirements

• Experience in collections or customer service preferred.
• Knowledge of State and Federal collection laws.

Benefits

• Recognition Programs and Rewards.
• Excellent health care options, including medical, dental, and vision.
• A people-first culture.
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform.
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Numerous learning and advancement opportunities.
• And more!