[Hiring] Collections Representative @Synchrony

Role Description

A Echat Collections representative responsibility is to assist Synchrony Bank customers via the Echat channel and negotiate payment arrangements to collect on past due accounts.

• Determine the reason for delinquency and negotiate payment arrangements by effectively listening and communicating with past due borrowers.
• Assist customers with various methods of payment.
• Maintain compliance to Collections Standards and Collections Operating Procedure.
• Determine when account maintenance is warranted and make appropriate entries and account documentation.
• Utilize FDR on-line system and workstation application to perform daily functions.
• Work manual queue collections as necessary.
• Adhere to established standards for productivity and quality.
• Adhere to established Compliance guidelines, including completion of all required Compliance training successfully and on-time.
• Adhere to company policies.
• Overtime hours as needed.
• Perform other related Collection duties and responsibilities that may be assigned.

Qualifications

• Must have completed 10+2.
• At least 1 year of Collections or Customer service experience.
• For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.
• Inform your Manager or HRM before applying for any role on Workday.
• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format).
• Must not be any corrective action plan (First Formal/Final Formal, PIP).
• Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

Requirements

• Superior time management skills and ability to meet standards (productivity and quality) in high demand environment.
• Demonstrated superior customer service skills and commitment to quality excellence.
• Strong organizational skills and ability to manage multiple tasks.
• Absolute professional integrity.
• Outstanding verbal and written communication skills.
• Demonstrated ability to effectively negotiate and manage through conflict.
• Excellent interpersonal skills.
• Demonstrated ability to receive constructive feedback.
• Collections experience preferred, previous call center experience preferred.
• Strong PC skills: Microsoft office suite.

Benefits

• 100% Work from Home flexibility for all our Functional employees.
• Best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being.
• Regional Engagement Hubs across India.
• Co-working space in Bangalore.