[Hiring] Collections Representative @Somewhere

Role Description

We are a premier revenue-based financing firm seeking two sharp, persuasive communicators to join our Collections team. You will manage a focused queue of ~7 key accounts at a time, executing consistent daily outreach to negotiate recovery and payment plans with business owners. No prior lending collections experience required! We provide a comprehensive 6-week structured training program, proven scripts, and ongoing coaching.

Key Responsibilities

• Multi-Channel Outreach: Conduct daily follow-ups via phone, text, and email to default borrowers to secure payment resolutions.
• Negotiation & Structuring: Use company scripts and guidelines to resolve payment friction and establish realistic workout plans.
• CRM & Pipeline Tracking: Log every touchpoint, note, and promise-to-pay date accurately in our system.
• Strategy & Coaching: Work closely with your Collections Manager to review call recordings, adjust outreach tactics, and escalate accounts when necessary.

Qualifications

• Strong Communicators: Persuasive, confident on the phone, and composed under pressure.
• South Africa Candidates: Fluent, professional written and spoken English.
• LATAM Candidates: Fully bilingual in English and Spanish (written and spoken).
• Grit & Problem-Solving: High cognitive ability, sharp reasoning, and the persistence to hit recovery targets.
• Coachability: Eager to learn via our 6-week training program and stick to proven outreach cadences and scripts.

Requirements

• Quiet home office environment
• Reliable high-speed internet & noise-canceling headset
• For South Africa Candidates: Power backup solution (Inverter/UPS) is required to ensure uptime during load shedding.