[Hiring] COBRA Carrier Operations Specialist @WEX

Role Description

• Must adhere to security policies
• Maintain detailed knowledge in function area(s) related to COBRA and Direct Bill
• Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge
• Serve as a knowledgeable contact for internal departments and Carriers
• Communicate with other teams through case management to resolve account discrepancies
• Responsible for solving cases and escalations
• Responsible for reading and responding to Carrier emails including File Error Reports
• Responsible to read carrier structures and update internal programs related to the structures
• Facilitate peer training when requested
• Identify trends to improve employer's, consultant's, partner’s, carrier’s and third-party vendor's experience
• Ensure requests made by internal departments, consultants, brokers and employers are resolved in a timely manner
• Attend regularly scheduled one on one meetings with direct Team Lead for professional development and goal setting
• Work with your team, other departments and case management employer communication to ensure a positive customer experience
• Create efficiencies and improve processes for employers, consultants and third-party vendors
• Maintain a continuous improvement approach to work
• Participate in ongoing learning, development opportunities and sharing of knowledge
• Maintain attendance and punctuality standards
• Maintain expected quality and quantity performance metrics
• Must participate in team meetings and one on ones via video and phone
• Assist with special projects
• All other duties as assigned
• Continually work on improving departmental workflow
• Maintain policy according to HIPAA

Requirements

• Base pay range: $17.00 - $22.50
• Actual pay rates will vary based on qualifications, skills, competencies, and proficiency for the role
• Most sales positions are eligible for commission under the terms of an applicable plan
• Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan

Benefits

• Health, dental and vision insurances
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement
• Comprehensive and market competitive benefits designed to support personal and professional well-being

Company Description