[Hiring] Client Support Representative @Broadridge

Role Description

This role involves maintaining efficient and effective communication with our subscribers, by conducting training calls on the digital tools we provide.

• Call Handling
  • Inbound calls – High call volume (50-100 calls per day)
  • Outbound calls – Product support and customer education
  • Log call notes in Salesforce
  • Create JIRA tickets
• Customer Relationship Management
  • Maintain client relationships focused on customer satisfaction and retention
  • Educate clients on product and program enhancements
  • Maintain and track communication with clients
  • Facilitate information flow to all relevant parties
  • Flexibility in work schedule is a necessity
  • Complete additional projects as assigned
• Customer Education
  • Ongoing product support
  • Editor/tool knowledge base and support
  • Guide customers through Corporate Client Intranets, policies and procedures
• Troubleshooting/Case Management
  • Researching previous and current account activity to resolve issues or answer questions
  • Entering issues for Development to further investigate
  • Close case and follow up with customer on resolution

Qualifications

• Strong customer service experience
• Bachelor's Degree or equivalent education is preferred
• Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word
• Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines
• Adept at working in a team environment with various personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others
• Digital Marketing experience is a plus

Requirements

• Salary range $18.00- $19.00 per hour
• Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education
• For this role, all Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable

Benefits

• Dedicated to fostering a collaborative, engaging, and inclusive environment
• Committed to providing a workplace that empowers associates to be authentic and bring their best to work