[Hiring] Client Services Specialist @Veremark

Role Description

The Client Services Specialist will be responsible for proactively managing an assigned set of top tier (tier 0 and tier 1) clients to ensure that no more than 5% of the cases age beyond 45 days and act as a strategic partner to their business. This role requires efficiently managing any assigned client inquiries and requests for expedited services, providing high-touch, premium support and ensuring timely completion of candidate onboarding to meet client deadlines.

• Effectively manage and oversee all T0 to T1 cases assigned for comprehensive client support.
• Handle client inquiries with a 2hr FRT and expedite requests with a high level of service.
• Proactively manage candidate start dates to guarantee timely onboarding.
• Host regular calls with clients to review the status of open checks and address any concerns or questions.
• Conduct monthly audits on a minimum of 2% of cases to identify process errors, documenting findings in reports for the Head of Service Delivery.
• Provide insights and support to the Account Management team for all Quarterly Business Reviews (QBR) or reporting associated with T0 and T1 accounts.
• Meet proactivity based KPIs on a monthly basis whilst maintaining NPS levels.

Qualifications

• Experience in building relationship with B2B clients
• Ability to think long-term and strategically
• Good problem solving skills
• Able to prioritise
• Knowledge within the background screening industry is a plus

Benefits

• A supportive, team-driven culture focused on collaboration and excellence.
• Structured onboarding, tools, and resources to help you succeed.
• Opportunities for career growth within the Candidate Support function.
• Remote work
• A chance to directly impact the candidate journey in a meaningful way