[Hiring] Client Services Coordinator @Texas Health & Human Services Commission

Role Description

Under the general direction of the Specialty Health (SH) Client Services Program Supervisor, the Client Services Coordinator performs advanced technical assistance, quality assurance and program coordination work supporting the day-to-day operations of the SH Client Services Team, primarily for the Kidney Health Care (KHC) Program, Children with Special Health Care Needs (CSHCN) Services Program, and Hemophilia Assistance Program (HAP), as well as other SH programs.

• Serves as a technical subject matter expert and resource for Client Services staff performing customer support, eligibility determination, client record maintenance, and related activities.
• Provides technical guidance, training, and assistance to Client Services staff and supports the onboarding and development of newly hired advisors.
• Coordinates complex client service activities and assists with work that requires additional technical expertise, research, review, or coordination beyond routine processing.
• Assists the Client Services Program Supervisor with day-to-day team operations by coordinating assigned activities, identifying and resolving workflow issues, monitoring work processes, and carrying out operational assignments delegated by the Supervisor.
• Maintains an assigned workload performing direct Eligibility Services and Client Support functions.

Qualifications

• At least three (3) years of experience performing eligibility determinations, reviewing applications, or determining eligibility for health and human services programs.
• At least two (2) years of experience providing customer support or client services, including responding to inquiries, resolving issues, and assisting clients.
• One or more years of experience providing technical assistance, guidance, training, or onboarding support to staff.

Requirements

• Knowledge of state and federal program guidelines, social services eligibility requirements, and determination processes.
• Knowledge of programs supporting client populations served by Specialty Health.
• Knowledge of healthcare and community-based resources for individuals with special needs or disabilities.
• Skill in interviewing, conducting individual needs assessments, and eliciting, researching, and evaluating information.
• Ability to communicate verbally and in writing in an effective, tactful, and diplomatic manner.
• Ability to manage multiple assignments independently under pressure with minimal supervision.

Benefits

• 100% paid employee health insurance for full-time eligible employees.
• A defined benefit pension plan.
• Generous time off benefits.
• Numerous opportunities for career advancement.