[Hiring] Client Services Associate @Daniel Morgan Technology Center

Role Description

Daniel Morgan Technology Center is seeking a professional and customer-focused Client Services Associate to serve as a primary point of contact for clients, partners, and stakeholders. This role is responsible for delivering exceptional service, managing client inquiries, supporting program coordination, and ensuring a positive client experience across all technology services and initiatives. The Client Services Associate plays a vital role in strengthening client relationships and supporting the Center’s mission of innovation, service excellence, and operational efficiency.

Key Responsibilities

• Client Support & Relationship Management
  • Serve as the first point of contact for client inquiries via phone, email, and in person.
  • Provide accurate information regarding services, programs, and technology resources.
  • Address and resolve client concerns promptly and professionally.
  • Escalate complex issues to appropriate departments when necessary.
  • Maintain positive, long-term client relationships.
• Service Coordination & Administration
  • Assist with onboarding new clients and maintaining client records.
  • Schedule appointments, consultations, and service requests.
  • Prepare client documentation, reports, and service agreements.
  • Track service requests to ensure timely completion and follow-up.
  • Maintain accurate client databases and communication logs.
• Communication & Collaboration
  • Coordinate with internal departments to support client needs.
  • Provide updates to clients regarding project status or service changes.
  • Support client outreach initiatives, surveys, and feedback collection.
  • Assist in organizing events, workshops, or technology demonstrations.
• Continuous Improvement
  • Identify opportunities to improve client service processes.
  • Monitor client satisfaction metrics and recommend enhancements.
  • Support implementation of customer service best practices.

Qualifications

• Education: High school diploma or equivalent required.
• Associate or Bachelor’s degree in Business Administration, Communications, or related field preferred.
• Experience: 1–3 years of experience in customer service, client relations, or administrative support.
• Experience in a technology or professional services environment preferred.
• Skills & Competencies:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in Microsoft Office and client management systems.
  • Strong organizational and multitasking skills.
  • Professional demeanor and customer-first mindset.
  • Ability to maintain confidentiality and professionalism.

Requirements

• Client satisfaction and response time metrics.
• Accuracy of client records and documentation.
• Timely resolution of client inquiries and service requests.
• Client retention and engagement levels.