[Hiring] Client Service Analyst II @LifeWorks

Role Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

Join a highly collaborative pension administration team that manages complex, high-stakes benefit calculations for a major global pension plan account. You'll work in a supportive environment where autonomy and critical thinking are valued, and where managers actively mentor team members to master the nuances of defined benefit pension plans.

In this 12-month opportunity, you'll step into a key role that requires both technical precision and the ability to handle complex member scenarios while supporting junior team members. This is your chance to gain specialized expertise in a niche area of pension administration while working 100% remotely from anywhere in Canada.

What you'll do

• Calculate and verify various pension benefits in accordance with legal and regulatory requirements, ensuring accuracy in high-volume financial processing.
• Perform quality reviews of processing work and provide technical guidance to junior team members, helping them master the complexities of defined benefit pension plans.
• Analyze and interpret pension plan rules and applicable legislation to resolve complex member queries and ensure compliance.
• Collaborate with managers and the internal analyst team to handle complex, varied scenarios and maintain processing standards.
• Participate in the production and verification of annual statements, cyclical processes and support special projects that enhance team efficiency.
• Identify and recommend process improvements that strengthen accuracy, efficiency, and member satisfaction.

Qualifications

• At least 3 years of experience in Defined Benefit pension plan administration.
• Intermediate to senior Excel proficiency with ability to perform manual computations and verify system calculations independently.
• Strong written communication and critical thinking skills, with the ability to handle complex, varied scenarios with minimal oversight.
• Ability to multitask and manage time effectively while maintaining high accuracy standards in a regulated environment.
• Exceptional attention to detail and analytical thinking, with a commitment to compliance with legal and regulatory requirements.
• Collaborative mindset and willingness to support and mentor junior team members.
• Comfort working autonomously in a remote environment with strong self-direction and initiative.

Requirements

• Bilingualism in French or Spanish (great-to-haves).
• Experience with pension administration software or systems (great-to-haves).

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
• Flexibility to work in-office, virtually or a combination of both.
• Generous company matched pension.
• Opportunity to give back to communities in which we work, live and serve.
• Career growth and learning & development opportunities to develop your skills.
• And much more…

Company Description

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.