[Hiring] Client Service Account Specialist @State Collection Service

Role Description

The GREAT STATE TEAM is seeking a Client Service Account Specialist to join our fast-growing teams! As a Client Service Account Specialist, you would act as the day-to-day liaison between the company and its clients, handling information requests, issues, and other client-related tasks. The Client Service Account Specialist helps to manage quality of service and client satisfaction by professionally, quickly, and thoroughly responding to client needs.

• Manage correspondence, requests for information, and issues from clients in a timely, professional, and thorough manner.
• Assist in preparing and conducting client meetings by:
  • Gathering and formatting data on activity and performance
  • Developing an agenda
  • Coordinating schedules
  • Updating meeting trackers & follow-up items
• Facilitate meeting process by:
  • Scheduling the meeting
  • Conducting pre-meeting audits
  • Organizing prep meetings
  • Working with other team members to ensure drafts of the meeting booklet to review at the prep meetings
  • Being the final editor and proofreader of the meeting booklet
• Document and publish minutes from the meeting and open up appropriate tickets that come out of the meeting.
• Participate in regular internal meetings with manager, team, and staff from other departments.
• Respond to internal staff inquiries regarding clients and accounts.
• Produce and distribute reports on client and department activity.
• Proactively communicate with clients and internal team regarding issues with their business, company changes, and ideas in order to maintain service and relationships.
• Ensure company staff are informed on a proactive basis of client issues, concerns, and changes.
• Aggressively seek out additional business opportunities with existing and prospective clients.
• Learn client’s system of record as needed to complete job functions.
• Support the achievement of department goals and notify management and teammates when problems achieving goals arise.
• Work to obtain the best possible solution on the account for the company and the client.

Additional Duties and Responsibilities:

• Complete special projects or work duties as directed by manager.
• Assist in activity that will support departmental measurements as needed.
• Adhere to all FDCPA, FCRA, HIPAA, and applicable laws, as well as SCS company policies.
• Assist others within the Client Service and Business Support departments in their duties when necessary.
• Assist in the training and mentoring of other employees as needed.
• Consistently look for ways to improve current practices and procedures to save money, improve quality, and save time.
• Ensure Work Instructions are kept updated within the department and on the Company database.
• Ensure all staff activities are within company quality and compliance standards, as well as client-specific protocols.
• Represent SCS with the professional and ethical work standards consistent with the mission and management policy of the company.

Qualifications

• 2+ years’ experience in a business-to-business, Patient Billing, or Client-Facing function.
• Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding.
• Ability to create, maintain, analyze, and distribute reports.
• Strong rapport-building and problem resolution skills.
• Ability to work successfully in a fast-paced, deadline-oriented environment.
• Strong organization skills; ability to work on multiple tasks simultaneously.
• Articulate written and verbal communication skills.
• Ability to present in front of diverse audiences, including internal staff, clients, and industry professionals.
• Strong focus on Customer Service and deliverables with significant attention to detail.
• Flexibility to travel to client meetings and conferences.

Benefits

• Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts.
• Paid time off.
• 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day.
• Family Friendly Events.
• Wellness Programs/Gym Reimbursement.
• All necessary equipment and technical support provided.
• Benefits eligibility is dependent upon FTE Status and Position.