[Hiring] Client Registration Coordinator II @CommonSpirit Health at Home

Role Description

At CommonSpirit Health at Home we strive to embody our mission of delivering hope and healing to those we serve. As a Client Registration Coordinator, you’ll ensure the entry of referrals and payor verification is completed and assists other team members to facilitate the insurance process. Other responsibilities include:

• Acts as initial service ambassador to referral sources, physicians, patients, caregivers and other external customers providing the highest quality service.
• Responsible for the initial entry, verification, and maintenance of information regarding new patients in all applicable software programs.
• Processes private insurance verifications, verifies eligibility of Medicare, Medicaid and third party payers and any other duties as directed.
• Responsible for the complete, accurate, and timely registration of patients to home care and/or hospice, including but not limited to demographic information, payor information, service needs.
• Works with location and Corporate employees to ensure all initial patient information is correct for clinical services and monthly billing.
• Answers, via telephone and e-mail, insurance questions for home health staff.
• Assists coordinators and other staff by responding timely to requests for information.
• Communicates effectively and courteously with referral sources, patients, their family members and staff.
• Interacts with all management staff in a professional, effective manner to facilitate problem resolution.
• Consults with management on areas of concern or outside of authority level.
• Maintains confidentiality of information of the department.
• All other duties as assigned.

Qualifications

• High School Diploma or Equivalent; Associates degree or equivalent or any equivalent combination of education and experience preferred.
• Minimum of Two Years Customer Service Experience and One year of relevant experience in a professional setting, preferably in reimbursement, insurance verification required.
• Ability to perform accurate account reconciliations, strong communication skills, reliable, responsible, team player.
• Must have strong insurance payor verification skills.

Requirements

• Candidates must reside in one of the approved remote worker states: AR, AZ, CO, FL, GA, IA, IL, IN, KY, MI, NC, ND, NE, NJ, OH, SC, TN, TX, UT, WI.