[Hiring] Client Experience Consultant @Travel With Lani

Role Description

This role involves assisting clients with planning and coordinating their trips worldwide.

• Consult with clients to understand their preferences, budgets, and trip goals
• Research destinations, suppliers, and current promotions
• Design customized itineraries for vacations, cruises, and group experiences
• Coordinate reservations including flights, accommodations, cruises, transportation, and activities
• Provide clients with clear details regarding schedules, documentation, and policies
• Maintain accurate records of bookings, payments, and client communications
• Monitor reservations and assist with modifications or support as needed
• Build and maintain long-term client relationships to encourage repeat business and referrals
• Participate in ongoing training and professional development

Qualifications

• Excellent verbal and written communication skills
• Strong organizational skills with attention to detail
• Ability to manage multiple client requests simultaneously
• Professional demeanor and customer-service mindset
• Comfortable working in a remote, technology-based environment
• Proficiency with email, online research, and basic computer applications
• Ability to work independently and manage time effectively
• Reliable high-speed internet connection and personal computer
• Previous experience in customer service, hospitality, sales, or administrative roles is beneficial but not required

Benefits

• Flexible remote work environment
• Independent contractor opportunity with schedule flexibility
• Structured onboarding and ongoing professional development
• Access to established supplier partnerships and booking platforms
• Mentorship and team support
• The ability to build and grow your own client base
• Performance-based earnings structure