[Hiring] Client Experience Advisor @Hopesglobalgetaways

Role Description

We are looking for personable, organized, and service-driven individuals to join our growing virtual team as Client Experience Advisor. In this role, you will serve as a consistent point of contact for travelers as they move from their first vacation inquiry through planning and preparation. Your focus will be on understanding each client's expectations, providing thoughtful assistance, coordinating requested travel services, and making sure clients feel informed throughout their experience.

• Welcome new client inquiries and learn what travelers are hoping to accomplish with their vacation.
• Ask thoughtful questions about destinations, dates, interests, preferences, budgets, and special requests.
• Research travel experiences that complement each client's priorities.
• Explore accommodations, cruises, transportation, tours, excursions, attractions, and vacation packages.
• Organize suitable choices and communicate recommendations in an easy-to-understand format.
• Help clients compare available experiences and determine which options best meet their needs.
• Assist with coordinating selected travel arrangements through approved supplier resources.
• Keep clients informed about confirmations, upcoming deadlines, required information, and next steps.
• Prepare and organize itinerary details and other relevant travel information.
• Follow up with clients throughout the planning process to keep arrangements moving forward.
• Respond to questions regarding existing reservations and upcoming travel.
• Assist with routine booking updates, modifications, and special requests when applicable.
• Communicate professionally using phone, email, messaging applications, and virtual platforms.
• Coordinate with travel partners when additional reservation information or assistance is required.
• Review booking records carefully to ensure client information and travel details are correct.
• Maintain organized records of conversations, preferences, reservations, and follow-up activity.
• Continue learning about destinations, travel products, supplier programs, and current vacation opportunities.
• Deliver consistent service designed to encourage client satisfaction, loyalty, and referrals.

Qualifications

• Enjoy helping people and creating positive customer experiences.
• Have strong interpersonal and relationship-building abilities.
• Communicate professionally and clearly.
• Listen carefully and respond appropriately to individual client needs.
• Are organized and comfortable keeping track of multiple details.
• Demonstrate strong follow-through and time-management skills.
• Pay close attention to accuracy and deadlines.
• Can work independently while remaining accountable for responsibilities.
• Are comfortable using computers, email, internet research, and online communication tools.
• Are willing to learn new systems, processes, and reservation technology.
• Can adapt when client needs or travel arrangements change.
• Approach customer concerns with patience and professionalism.
• Are receptive to training, coaching, and continued development.
• Applicants must be at least 18 years of age and reside in the U.S., U.K., or another qualifying region.

Training & Development

• No previous travel experience is required.
• New team members receive access to resources that support learning and professional growth, including:
• Guided new-team-member onboarding.
• Client service and communication training.
• Travel research and planning education.
• Reservation process instruction.
• Supplier platform and product resources.
• Destination learning programs.
• Professional certification opportunities.
• Mentorship and coaching.
• Continued professional development.

What This Opportunity Offers

• Fully remote work environment.
• Flexible full-time and part-time scheduling opportunities.
• Training provided for candidates new to the travel industry.
• Access to established travel suppliers and professional planning resources.
• Ongoing destination and supplier education.
• Mentorship and virtual team support.
• Travel-related discounts and industry benefits where applicable.
• Experience assisting with cruises, resorts, family vacations, groups, celebrations, international travel, and other vacation types.
• Opportunities to strengthen customer service and relationship-management skills.
• Experience in travel research, reservations, organization, and client communication.
• Continued education and professional development.
• Opportunities to develop expertise within specific travel specialties.
• Potential pathways toward expanded responsibilities and leadership opportunities.
• Supportive and collaborative virtual team environment.