[Hiring] Client Care Coordinator @Furry Fellas Pet Service

Role Description

Furry Fellas is currently seeking a Part Time Work from Home Client Care Coordinator. The ideal candidate is able to excel in a busy, fast-paced remote office setting and has a quiet space to work without distractions.

• Shifts would vary by the week, with the schedule going out a month at a time for planning.
• Flexible to work day shifts, evening shifts, and every other weekend.
• Hours range from 9-1pm/9-2pm, 1:30-6pm/2:30-6pm, & 6-9pm/7-9pm.
• Every other weekend required (Sat/Sun).
• Occasional holiday check-ins required, including splitting holidays among all CCCs.
• Check-ins are flexible and can be done anywhere with an internet/phone connection.
• Opportunity for growth into full-time and advancement in the company for the right individual.

Duties include:

• Scheduling reservations and arranging pet care coverage.
• Answering clients & staff questions via email & phone.
• Keeping client management system and cloud drive docs up to date at all times.
• Sending invoices.
• Entering credit/debit/PayPal payments.
• Keeping inbox up to date.
• Keeping things organized, detailed, and up to date at all times.

Qualifications

• At least 6 months to 1 year prior experience working or volunteering with animals preferred.
• Bachelor's Degree preferred; Associate will be considered.
• Strong verbal and written communication skills.
• Extremely reliable.
• Ability to work well independently, prioritize, and possess strong attention to detail & organizational skills.
• Ability to pick up things quickly.
• Cellphone (Android or iPhone).
• Up to date laptop & high-speed internet.
• A quiet place in your home where you can work without disruptions (home office).
• Prior experience working in a busy office setting/receptionist/admin assistant/pet reservation coordinator.
• Veterinary Receptionists and Pet Reservation Specialists are encouraged to apply.

Requirements

• Work from home opportunity; all aspects of the job are carried out from home, including training via computer, internet, and cell phone.

Benefits

• Compensation of $16+ per hour based on experience, flexibility, and testing results.
• Training rate is $15/hour; rate increases gradually according to capabilities/performance.
• Yearly pay increases.
• Continuing Education & Certificate programs.
• Birthday/Holiday & Referral Bonuses.