[Hiring] Bilingual Client Intake Coordinator @Job Duck

Role Description

Job Duck is seeking a Bilingual After-Hours Intake Specialist who thrives in meaningful client conversations and understands the importance of responsiveness outside traditional business hours. In this role, you will serve as a trusted first point of contact for prospective and current clients, ensuring no opportunity is missed during evenings and weekends.

Your daily work will center on:

• Answering calls
• Conducting intakes
• Scheduling consultations
• Following up with leads in a professional and empathetic manner

This position is ideal for someone who is confident on the phone, highly organized, and comfortable working independently while managing multiple priorities. If you enjoy helping people during critical moments and take pride in clear communication and follow-through, this role offers both impact and purpose.

• Compensation Range: 1,142 USD to 1,220 USD Monthly

Responsibilities include, but are not limited to:

• Enter and update lead and client information in the CRM or case management system
• Process payments over the phone while handling sensitive data securely
• Assist current clients with basic updates, scheduling, and routing needs
• Follow up with warm leads and callbacks
• Conduct initial intake calls and gather relevant case information accurately
• Perform outbound follow-up calls to leads and missed inquiries
• Guide potential clients through the consultation and hiring process
• Schedule consultations with attorneys
• Answer inbound calls from prospective and current clients during after-hours coverage
• Prepare and submit end-of-day reports detailing activity, outcomes, and pending follow-ups
• Coordinate lead handoff and provide updates to the daytime intake team

Qualifications

• Strong verbal and written communication
• Confident and professional phone presence
• Client service-focused mindset
• High attention to detail
• Strong organizational and follow-up skills
• Ability to multitask in a fast-paced environment
• Time management and reliability
• Comfort handling confidential and sensitive information
• Ability to work independently after hours
• English and Spanish bilingual proficiency

Requirements

• Wednesday - Friday 2:00 PM - 11:00 PM - EST
• Saturday - Sunday 10:00 AM – 7:00 PM - EST

Work Shift

• Languages: English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.