[Hiring] Client Account Specialist @Scale Army Careers

Role Description

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

The Client Account Specialist will manage inbound customer interactions, drive sales conversions, and maintain strong client relationships. This role requires handling a high volume of calls, identifying customer needs, and providing tailored solutions while ensuring a positive customer experience and consistent sales performance.

Key Responsibilities

• Customer Engagement & Sales
  • Answer incoming customer calls, delivering a professional and friendly experience
  • Identify customer needs and recommend appropriate protection plan solutions
  • Actively listen to customer concerns and resolve them effectively
  • Maintain a call volume of 80–100 calls per day on average
  • Achieve a minimum conversion rate of 4% of calls into sales
  • Use persuasive communication to close sales and meet monthly quotas
• Account Management & Documentation
  • Maintain accurate records of customer interactions in the CRM
  • Update and track customer account information and sales activity
  • Follow up on sales and inquiries, ensuring timely responses
  • Ensure all documentation is complete and up to date
• Sales Performance & Conversion
  • Monitor individual sales performance and work to exceed targets
  • Build rapport quickly to instill customer confidence
  • Provide clear feedback on performance trends and opportunities for improvement
  • Focus on converting inbound opportunities into completed sales
• Product Knowledge & Learning
  • Develop strong knowledge of all products and services offered
  • Stay updated on new offerings, promotions, and industry trends
  • Provide feedback on customer needs to improve sales strategies

Qualifications

• No specific background required; experience in customer service, telemarketing, or sales is beneficial
• Proven ability to handle inbound calls and convert them into sales
• Strong verbal and written communication skills in English
• Ability to manage a high volume of calls while staying organized
• Sales-driven mindset with the ability to meet and exceed targets
• Strong organizational and time management skills
• Persistent and results-oriented, with the ability to overcome objections
• Self-starter with the ability to work independently and maintain consistency

What Success Looks Like

• High customer satisfaction through efficient and professional service
• Consistent achievement or exceeding of monthly sales targets
• Accurate and organized CRM records with timely follow-ups
• Strong contribution to overall company growth through sales performance

Opportunity

This role offers the opportunity to be part of a fast-growing, customer-focused organization where your work directly impacts revenue and customer satisfaction. You will develop strong sales and communication skills while working in a high-energy environment, with clear opportunities for growth and advancement within the team.

Application Process

• Fill in the application form
• Record a video showcasing your skill sets