[Hiring] Claims Service Leader @Allstate

Role Description

The Claims Service Leader - First Party Casualty UM/UIM is responsible for serving as an integral member of the Claims Service Area (CSA) staff, supporting the oversight and coordination of first-party casualty operations with a focus on Uninsured/Underinsured Motorist (UM/UIM) claims handling. This role assists in achieving customer satisfaction, loss management, and expense management objectives while serving as a liaison between Home Office, CSA leadership, and field employees.

The Claims Service Leader provides operational guidance, mentoring, and coaching to team members handling first-party casualty UM/UIM claims and supports consistent claim quality, regulatory compliance, and effective claim resolution.

Key Responsibilities

• Ensures adherence to empathetic and responsive customer service in all transactions.
• Manages processes to ensure delivery of compassionate service that is fast, fair and easy.
• Proactively identifies and manages risk while eliminating barriers to help achieve business results.
• Develops and maintains an environment of ethics and integrity that embraces all attributes of our shared vision.
• Develops, maintains and analyzes operational and statistical data used by market claim office (MCO) and CSA staff.
• Eliminates barriers to achieving business results.
• Manages and resolves escalated customer communications, concerns, conflicts or issues.
• Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs.
• Consistently meets band level behaviors, production, quality and/or customer service goals.
• Effectively coaches and provides development/career guidance for direct reports.

Experience

• 5 or more years of experience (Preferred).

Supervisory Responsibilities

• This job has supervisory duties.

Hours/Time Zone Needed

• 8 – 4:30 handling CA (PT or MT preferred not required).

Skills

• Claims Resolution
• Conflict Management
• Management Reporting
• Relationship Building
• Training Instruction

Compensation

• Compensation offered for this role is 80,000.00 - 136,625.00 annually and is based on experience and qualifications.

Additional Information

• The candidate(s) offered this position will be required to submit to a background investigation.
• Allstate generally does not sponsor individuals for employment-based visas for this position.
• Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran.
• For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
• For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• To view the “EEO Know Your Rights” poster click “here”.
• To view the FMLA poster, click “here”.
• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
• To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual.
• Please also have a Valid Photo Identification available at the start of your interview.
• If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.
• Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.