[Hiring] Claims Coordinator @Homelink Corporation

Role Description

Our Claims Coordinator role is responsible for locating options and securing temporary accommodations for policyholders that have been displaced from their home.

• Search and locate temporary accommodation options available for policyholders that have been displaced from their home.
• Communicate with policyholders to understand temporary accommodation needs, coordinate logistics for policyholders to view available options as needed. Connect with the policyholder through YourHomelink with approved insurance carriers.
• Timely communication with National Account Manager to obtain carrier approval on temporary accommodation options.
• Contact vendor partners to confirm availability and to ensure temporary accommodations meet policyholder needs.
• Negotiate temporary accommodation terms, pricing, fees, and deposits.
• Process furniture order needs for housing claims.
• Present temporary accommodation options for approval to the National Account Manager.
• Process required paperwork for temporary accommodation options.
• Complete fair rental value requests.
• Extend accommodations and facilitate relocations for existing policyholders.
• Update internal databases, complete necessary paperwork, and communicate details to all parties involved with each claim.
• Apply critical thinking to provide solutions to appropriately address each policyholders’ individual needs.
• Provide an immediate response and support for a high volume of incoming calls.
• Assist with special projects on an as needed basis at the directive of department manager.
• Support and assist with operational needs within your team and provide backup when needed.
• Provide superior customer service to policyholders and vendor partners.

Qualifications

• Bachelor’s Degree in Hospitality, Communication, Business Administration, or a similar field, preferred.
• Real Estate License, a plus.
• 1-3 years’ experience in property management, real estate, leasing, temporary housing, or a similar field.
• Excellent interpersonal and conflict resolution skills.
• Professional written and verbal communication skills.
• High level of attention to detail.
• Able to meet deadlines and thrive in a fast-paced work environment.
• Strong organizational and time management skills.
• Proficient in Microsoft Office programs (Word, Excel, and Outlook) and experience utilizing multiple communication channels when supporting customer needs (ie., mobile applications, text messaging, Salesforce/CRM, etc).

Work Environment and Physical Demands

• This job operates in a fully remote environment.
• This role routinely uses standard equipment such as computers, phones, etc.
• While performing the duties of this job, the employee is regularly required to communicate in both a verbal and written manner and must have the ability to hear and verbally respond during interactions with staff and customers.
• The employee frequently is required to stand, walk, sit, use hands through fingers, handle or feel, and reach with hands and arms.
• This position is full-time. It will require a flexible schedule that may necessitate evenings/weekends and on-call responsibilities.

Other Duties/Considerations

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.