[Hiring] Claims Associate @Porch Group

Role Description

The future is bright for the Porch Group, and we’d love you to be a part of it as a Claims Associate. The primary role is to provide excellent customer service to callers, customers, agents, and business partners.

• Responsible for taking inbound phone calls and emails
• Verifying coverage
• Setting up claims
• Sending inspection requests and alerts to adjusters and examiners
• Requesting checks
• Attaching documents and emails to Image Right
• Documenting activities in the claim file

A Claims Associate is a critical position responsible for assisting and interacting with:

• Insureds
• Claimants
• Adjusters
• Agents
• Underwriters
• Examiners
• Contractors
• Restoration and other vendors and experts in a team environment

Qualifications

• High School Diploma or GED required
• Minimum of one year of related claims or customer service experience preferred
• Exceptional customer service skills
• Ability to work independently with little employee supervision
• Gathers and analyzes information skillfully
• Follows policies and procedures
• Shows empathy
• Maintains confidentiality
• Writes clearly and informatively
• Demonstrates accuracy and thoroughness
• Works with integrity and ethically
• Prioritizes and plans work activities
• Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
• Experience working with global and/or US based business teams
• Excellent written and communication skills in English language

Requirements

• Obtaining critical claims information and setting up a claim in claims system (PTS)
• Answering incoming phone calls
• Submitting claim and inspection requests to adjusters and vendors
• Investigating prior claims and related information for adjusters
• Investigating weather and storm information using the internet
• Supporting mail distribution, filing, and scanning
• Managing diary entries
• Maintaining positive internal and external work relationships
• Assisting insureds, agents, and claimants with information on a claim, questions or concerns when appropriate
• Inputting expense and claims checks as needed
• Supporting the Claims Department

Benefits

• Monthly Salary: COP 3,200,000.00 to COP 3,600,000.00