[Hiring] Claims Associate @Hancock Claims Consultants Technicians

Role Description

The Claims Associate supports the day-to-day handling of residential and commercial property claims by:

• Coordinating inspections
• Dispatching assignments
• Communicating with inspectors, vendors, and carriers
• Ensuring claims move efficiently through the process

This role is ideal for someone who thrives in a fast-paced environment, can multitask effectively, and enjoys providing excellent customer service while working remotely.

Schedule:

• Schedule varies based on catastrophe (CAT) activity and business needs.
• During active CAT events, shifts may fall anywhere between 7:00 AM and 10:00 PM (local time), seven days a week, based on your availability.
• Expected workload: Approximately 10–15 claims per hour during CAT events.

Responsibilities:

• Receive and dispatch new inspection assignments.
• Assist with claim intake and enter assignments into the dispatch system.
• Schedule inspections with policyholders.
• Coordinate with field inspectors, vendors, and internal teams.
• Maintain accurate claim notes and documentation.
• Communicate with adjusters, inspectors, and other stakeholders to resolve issues that may delay claim dispatch or completion.
• Ensure claims are handled accurately and efficiently while meeting service level expectations.
• Provide professional, empathetic customer service when communicating with policyholders and business partners.

Qualifications

• 1–3 years of experience in insurance, roofing, construction, estimating, claims, dispatching, or a customer-facing service role.
• Strong communication and organizational skills.
• Detail-oriented with the ability to prioritize and manage multiple tasks.
• Comfortable working in multiple software systems simultaneously.
• Strong computer skills, including Microsoft Office (Outlook, Excel, Teams).
• Ability to work independently in a remote environment.

Requirements

• Understanding of property insurance claim workflows.
• Basic knowledge of residential roofing and construction terminology.
• Ability to read repair estimates.
• Excellent time management and problem-solving skills.
• Customer-focused with a professional and empathetic communication style.
• Ability to adapt quickly in a fast-paced CAT environment.
• Experience with Xactimate, XactAnalysis, Symbility, Guidewire, CRM, or dispatching software is preferred.

Equipment

• Reliable internet connection and a Windows (Microsoft) laptop or desktop computer.