[Hiring] Childcare Intake & Tour Booking Representative @ReWorks Solutions

Role Description

We are looking for an upbeat, professional, and customer-focused Childcare Intake & Tour Booking Representative to be the first point of contact for families interested in childcare and early learning programs. In this role, you will handle inbound enquiries from prospective families, follow up on leads, and help parents take the next step by booking tours at childcare centres.

You will play an important role in creating a positive first impression, answering initial enquiries, and making it easy for families to connect with the right school. The ideal candidate is confident on the phone, communicates clearly, and knows how to guide a conversation towards a confirmed booking without being pushy or overly sales-focused. You should be organised, comfortable using technology, and willing to follow established scripts and processes.

Previous experience is welcome but not essential. We are particularly interested in candidates who are coachable, eager to learn, and ready to develop their skills in a structured, customer-focused environment.

Qualifications

• Excellent verbal communication skills and a clear, professional telephone manner.
• Friendly, upbeat, and customer-focused personality.
• Confidence speaking with prospective customers and guiding conversations towards a booking.
• Strong listening skills and the ability to understand customer needs.
• Good organisational skills and attention to detail.
• Ability to manage calls, appointments, follow-ups, and changing schedules.
• Comfortable working with computers and navigating multiple systems simultaneously.
• Willingness to learn new software, scripts, and processes.
• Coachable, adaptable, and able to work towards performance targets.
• Reliable and comfortable working independently in a remote environment.

Requirements

• Previous experience is beneficial but not essential. Relevant backgrounds include:
• Call centre or contact centre operations.
• Customer service or customer support.
• Inbound sales or lead management.
• Appointment setting or booking coordination.
• Reservations or scheduling.
• Reception or front-desk customer service.
• Experience with Salesforce, other CRM platforms, or call management systems is an advantage.
• Spanish language skills are a bonus but are not required.

Benefits

• Work towards improving the percentage of enquiries converted into booked tours.
• Maintain a high standard of professionalism and call quality.
• Follow established processes and performance expectations.
• Accept coaching and feedback to continuously improve communication and booking results.

How Success Is Measured

• The percentage of prospective families who book a tour after making an enquiry.
• The quality and professionalism of calls.
• Accurate booking records and follow-up activities.
• Adherence to established scripts and processes.
• Effective coordination with childcare centres and prospective families.

Who Would Be a Great Fit?

This role is ideal for someone who enjoys speaking with people, providing helpful service, and turning enquiries into meaningful next steps. You don't need extensive experience or a background in childcare. What matters most is your communication style, positive attitude, attention to detail, and willingness to learn.

If you're confident on the phone, comfortable with technology, and enjoy helping people find the right solution, we'd love to hear from you!