[Hiring] Centralized Scheduler @Select Physical Therapy

Role Description

We’re looking for a full-time Centralized Scheduler to help create an exceptional first experience for our patients. When someone is referred to outpatient physical therapy, their journey begins with you—and the care and professionalism you provide on that first call truly makes a difference.

If you’re organized, detail-oriented, and passionate about helping others, this could be the perfect role for you.

Position Type: Full-Time | Remote

Compensation: $18/hour

Responsibilities

• Work as a team to ensure the office is working efficiently and that all calls are made promptly to potential patients and referral sources.
• Responsible for accurate procedure scheduling.
• Effectively communicates with patients, families, healthcare team members, the time of visit, visit expectations, facility directions, and web address to access New Patient paperwork.
• Requests an accurate clinical history as necessary for the exam. Provides instructions and specific preparations to the individual scheduling the procedure.
• Reviews and evaluates scheduled appointments for completeness.
• Assists with the pre-registration process by obtaining demographic and insurance information.
• Receives Physician orders and schedules procedures by both telephone and electronic media.
• Obtains provisional diagnosis, Physician orders, and patient history to substantiate the requested treatment.
• Communicates scheduling concerns to the Center Manager or market leader.
• Communicates scheduled appointments with team members at the center and scans in any supporting documentation.
• Place calls to patients for Prehab scheduling for pre-surgical appointments.
• Works closely with the marketing department for additional opportunities to develop referral sources, as well as report any barriers to receiving referrals.
• Other duties as assigned.

Qualifications

• Experience in healthcare scheduling, customer service, or a call center environment.
• Excellent communication and interpersonal skills.
• Strong attention to detail and commitment to accuracy.
• Ability to multitask, stay organized, and adapt to changing needs.
• A positive, patient‑focused mindset.

Requirements

• High School diploma or GED.
• Two years of customer service experience in the healthcare field.

Preferred Qualifications

• Industry-specific customer service certification preferred.
• Associate or Bachelor’s degree preferred, OR 2 years’ experience in a similar role.

Benefits

• A comprehensive orientation and training program.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, dental, and vision insurance, plus life insurance and prescription coverage.
• A 401(k) retirement plan with company match.
• Short- and long‑term disability coverage.
• Personal and family medical leave.

Company Description

Select Medical’s Outpatient Division is a nationally recognized, locally focused leader in outpatient physical rehabilitation, with more than 1,900 locations across 46 states and the District of Columbia. Our family of brands includes Select Physical Therapy, NovaCare Rehabilitation, RUSH Physical Therapy, Physio, Kessler Rehabilitation Center, KORT, Saco Bay Physical Therapy, Concentra, and Keystone Physical Therapy.

Across all our centers, our highly respected clinical teams provide preventative and rehabilitative care designed to maximize function and promote overall well-being. By creating individualized treatment plans tailored to each patient’s goals—and partnering with physicians, employers, payers, and case managers—we deliver exceptional, cost‑effective outcomes. We’re also proud to support professional sports teams, colleges, universities, and high schools with physical therapy and athletic training services.

Equal Opportunity Employer, including Disabled Veterans.