[Hiring] Care Solutions Associate @Honor

Role Description

The Care Solutions Associate provides administrative support to the Care Solutions Team, helping keep client inquiries, team communication, and operational tasks organized and moving forward. This part-time, entry-level role handles daily triage of shared email inboxes, voicemail queues, and service tickets responding clearly using approved templates, documenting interactions in Salesforce, and ensuring complete follow-through.

• Success is defined by timely, human responses, accurate hand-offs, and clear record-keeping.
• This role is an individual contributor position, reporting to the Sales Manager.
• This is a part-time, remote position requiring 19 hours per week.
• Hours will vary between 8:00 AM and 2:00 PM, Monday through Friday, with occasional evening and weekend hours as needed.

About you:

• You are highly organized and comfortable triaging busy queues with clear prioritization.
• You write warmly and professionally while adhering to brand guidelines and established processes.
• You value high accuracy, taking time to verify details before submitting records.
• You know when to solve issues independently versus escalating to your manager.
• Adept at navigating multiple systems smoothly, you bring empathy and care to every client interaction.

Qualifications

• Warm, clear communication: You connect easily with clients and internal teams using thoughtful language and standard templates.
• Organized triage skills: You can comfortably navigate a high volume of emails, voicemails, and tickets, prioritizing urgent requests.
• Meticulous attention to detail: You take pride in logging accurate notes, setting up leads, updating Fact Forms, and scheduling follow-up tasks in Salesforce.
• CRM experience: You are familiar with Salesforce (or a similar CRM) and know how to manage records, assign tasks, and follow established workflows.
• Sound judgment: You feel confident solving routine issues on your own and know when to seek guidance.
• Active listening: You can review voicemail messages, capture key details quickly, and determine the next best step.
• Process consistency: You follow decision trees and standard operating procedures reliably.
• Multi-system fluency: You easily switch between different systems and platforms.
• Client-first mindset: You recognize that timely and accurate support makes a meaningful difference for families navigating care options.

Requirements

• High school diploma or equivalent.
• 1+ years in an administrative, customer service, or coordination role (strong writing and organization can substitute for direct experience).
• Experience with Salesforce or another CRM platform preferred.
• Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive).
• Familiarity with shared inboxes and ticketing software (Freshservice, Zendesk) is a plus.

Benefits

• Base pay is just a part of our total rewards program.
• Honor offers equity and 401K with up to a 4% match.
• Medical, dental, and vision coverage including zero cost plans for employees.
• Short Term Disability, Long Term Disability, and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.
• A generous time off program, mental health benefits, wellness program, and discount program.

Hiring Salary Range

$17.55 — $19.50 USD

Company Description

At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.