[Hiring] Care Expert @Alan

Role Description

Taking care of our clients is at the heart of our business. Our User Care Experts are on the frontline to answer our members (via chat, email and phone), solve their problems and offer an amazing customer experience.

• Helping our members: Your first mission will be to deal with our members' requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear and helpful to our members.
• Improving Alan: As a User Care Expert, you’ll also have the opportunity to work on projects next to answering our members. The focus of these projects depends on your interest and background.
• Grow and learn: At Alan, we are dedicated to learn as much as we can. You will become an expert in healthcare and insurance, and help new members of the great healthcare team.
• Pioneering: The care team today is still relatively small. However, we have bold ambitions and will grow quickly. You will be involved in building, nurturing and enhancing our care team on a daily basis.

Qualifications

• 2+ years of experience in a customer-support role, education, or communication
• Bilingual in English and Dutch
• Passion for caring for members and solving their problems
• Love for written communication
• Comfortable with computers and technology
• Very empathetic mindset
• Motivated and entrepreneurial
• Enthusiasm for teamwork, learning, and teaching
• Bonus points if you know how the Belgian healthcare system works

Requirements

• Must be legally eligible to work from Belgium or France
• Remote work flexibility available, but in-person collaboration is valued
• Full-time position within the A1-B1 level range
• Pass a basic insurance knowledge test within the first year of exercise (some exemptions apply)

Benefits

• Stimulating environment and perks ensuring happiness and efficiency
• Innovative working method with a strong culture