[Hiring] Cardiac Rehab Patient Retention Specialist @Recora, Inc

Role Description

The Patient Retention Specialist at Recora Health plays a key role in ensuring patients remain engaged and active throughout their virtual cardiac rehabilitation journey. This role focuses on identifying and addressing potential barriers to retention, improving the patient experience, and helping patients achieve better health outcomes through consistent participation in the virtual care program.

Key Responsibilities

• Patient Engagement & Relationship Building
  • Serve as a primary point of contact for patients identified as at-risk for dropping out of the program.
  • Build rapport and trust with patients through proactive outreach via phone, text, and email.
  • Maintain regular check-ins to encourage continued participation and adherence to the program.
• Retention Strategy Execution
  • Implement and optimize patient retention strategies developed by the Clinical Operations team.
  • Track patient progress, attendance, and engagement to identify early signs of disengagement.
  • Work collaboratively with care providers to re-engage patients when needed.
• Escalation Management
  • Address patient concerns or barriers that could impact retention (e.g., technical issues, scheduling conflicts, motivation).
  • Escalate clinical or urgent issues to appropriate team members (e.g., clinical leads, tech support).
• Data & Reporting
  • Monitor key metrics related to retention (e.g., attendance rates, churn).
  • Document all outreach and patient interactions accurately in the Provider Portal.
  • Provide weekly updates on patient retention trends, challenges, and opportunities for improvement to team.
• Collaboration & Cross-Functional Communication
  • Work closely with exercise physiologists and patient support teams to ensure a seamless experience.
  • Participate in regular team huddles, strategy meetings, and case reviews to share insights and patient feedback.
• Education & Motivation
  • Help patients understand the benefits of the program and the importance of consistency in their care plan.
  • Provide motivational support and educational resources to help patients overcome obstacles to engagement.

Qualifications

• Bachelor’s or Master’s degree in one of the following:
  • Health Education
  • Communications (with healthcare experience)
  • Exercise Science/Physiology
• Preferred/Beneficial:
  • Bachelor’s degree in a health-related field
  • Certified Health Coach or CHES (Certified Health Education Specialist)
• 1–3+ years in patient engagement, case management, or healthcare customer service, preferably in:
  • Cardiac rehab
  • Chronic disease management
  • Virtual/Remote Setting
• Experience with motivational interviewing, health coaching, or patient outreach is a strong plus.

Requirements

• This is a 1099 contractor position.