[Hiring] Call Centre Representative @Canadian Tire Corporation

Role Description

As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers and our ability to build teams that reflect the diverse customers and communities in which we live and work.

Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.

This is a remote position within Ontario. Applicants residing in ONTARIO are invited to apply. Unfortunately, this role cannot be conducted from outside of Ontario.

This is a CONTRACT role for Bilingual (FR/EN) candidates; English-only applicants are invited to apply if they meet all criteria.

This is a part-time position with full-time training hours, Mon-Fri 8AM - 4PM. You must be fully available for all weeks of training.

Workers can expect to be scheduled between the hours of 6AM to 11PM. We require flexible availability for this purpose.

What you’ll do

• Respond to a wide range of telephone inquiries from Canadian Tire Bank card members, while driving an exceptional customer experience.
• Offer products and services to our customers solidifying their relationship with us, driving sales and business goals.
• Respond to a wide variety of requests from Canadian Tire Roadside Assistance, Home Services and Drivers Academy customers.
• Support eCommerce customers with their inquiries for CTOnline, SportChek, Atmosphere, Mark’s Pro-Hockey Life.
• Support our Triangle Rewards program.
• Communicate with customers over phone and emails.
• Support eCommerce order reviews.

Qualifications

• Customer focused, who go above and beyond to respond to the evolving needs of our customers.
• Solutions oriented and outcome focused, with a strong attention to detail.
• Team players with strong communications skills, who build relationships easily.

Requirements

• Availability requirements range between days, evenings and weekends.
• As a condition of employment, this position is subject to the successful completion of a Criminal Background Check.

Benefits

• Career growth opportunities and product discounts.
• Starting wage for this position is $22.82/hour.