[Hiring] Call Center Specialist @Juvo Leads

Role Description

At HR Nerd, we’re building something big—and doing it the right way. We just launched a brand-new, high-growth legal call center and are already expanding. We need highly motivated, independent, sharp, gritty, emotionally intelligent teammates to help us take it to the top.

We’re serious about being the best outbound legal intake call center in the country. Not because we say it. Because we do it. Consistently. Compassionately. Relentlessly.

What You’ll Be Doing:

• Handling a large volume of outbound calls, within 1 minute of receipt
• Following up on a large volume of calls being chased (Approx 50-75 daily)
• Taking sporadic inbound calls from call backs on outbound attempts with care, curiosity, and calm under pressure
• Screening cases (especially family law) with empathy + urgency
• Scheduling attorney consults + signing retainers/contracts
• Following up via call, text, and email—we don’t ghost
• Meeting and exceeding quotas like it's your side hustle (but this is your main hustle)
• Assisting with “all hands on deck” projects
• Bringing ideas to streamline ops, tech, and results
• Being the person we trust to help us scale this rocket ship
• Entering details accurately, clearly and with intention
• Endlessly obsessing over 5 Star Customer experience
• Helping hundreds of people in need a month with a phone call on what is likely the worst time of their life

Qualifications

• 2+ years legal intake experience, ideally in family law or PI (MUST HAVE WORKED IN LEGAL INTAKE)
• Large volume of outbound calls experience
• Excellent written and verbal communication
• Reliable high-speed internet + backup connection
• Quiet, distraction-free workspace
• Not a primary caregiver during shift hours
• Tech-savvy, fast learner
• Resilient and adaptable
• U.S.-based, 18+ years old
• Ability to Multi-Task, yet stay organized
• Hungry to connect with and convert leads while providing exceptional service
• Nights, Weekends, Holiday availability with OT

Requirements

• Experience with intake or call center software from programming standpoint
• Data tracking, reporting, or dashboards
• Process improvement and scaling know-how
• Startup energy
• Bonus if you're local to the Tri-State area (but remote is totally fine)
• Sales/Contract Signing Experience in a Law Firm
• Bilingual (Spanish)
• Law Firm Intake Department Management Experience

Benefits

• $17-20/hour base DOE + bonuses + room for fast growth/promotion
• Bonus for high performance
• 10 PTO days/year, starting after 3 months
• 8 paid company holidays
• Best-in-class training platform
• Direct coaching from Founders & C-level executives
• High-growth, high-accountability, high-appreciation environment
• Fun, fast, feedback-driven team
• Ownership mentality encouraged
• Get in early and grow with us
• Serious about excellence, serious about heart

Company Description

We’re not asking for perfection. We’re asking for passion, integrity, hunger, and humility. If you want to be someone's right-hand in building a compassionate, high-performing legal intake call center from scratch—this is it.

Apply now. This is your moment. Your call center. Your team. Let’s win.