[Hiring] Call Center Service Representative @Zions Bancorporation

Role Description

• Help every customer feel valued by your words and actions
• Inspire our customers to tell someone about their positive experience
• Deliver meaningful solutions for our customers through inbound phone interactions
• Seek to add value to each customers’ experience by sharing your knowledge of our products and services
• Develop your skills and knowledge in technology, banking, and leadership to help grow your career
• Build meaningful relationships with our customers

Qualifications

• You must live within 90 miles of an ID location
• Passion to serve others, learn continuously, and contribute positively to our culture
• Enjoy interacting with customers using your outstanding communication skills
• Experience helping customers solve problems, educate on products/services, and putting the customer first
• Knowledge of banking and financial services, a plus
• Knowledge of various computer software, ability to navigate multiple systems, and strong keyboarding skills
• High School diploma or equivalent

Requirements

• 100% fully remote position (requires internet connection and workspace free from distractions)
• 13 weeks virtual online training that begins Wednesday, December 2 at 9:30 am MDT
• Paid training hours Monday-Friday, 9:30 am-6:00 pm MDT
• You must be able to attend 100% of the 12-week training
• Starting hourly wage of $17.00
• Are you bilingual in Spanish? Upon completion of training and passing a Spanish language assessment, you will receive an additional $.75 per hour.
• After 6 months or less of proven performance, you are eligible for cross training and an additional $.75 per hour.
• Milestone Bonus at 6 months ($500), 12 months ($1,000), and 18 months ($1,500)
• Flexibility to help you balance life and work; full-time and flexible shifts available after training

Benefits

• Culture committed to your success
• 100% remote, work from home – save money, save commute time
• Competitive pay, plus monthly incentive opportunities
• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products
• Monthly contests to keep things fun and rewarding
• Professional development/leadership development opportunities.