[Hiring] Call Center Representative @Apex Skin

Role Description

Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking a professional, customer-focused Call Center Representative to serve as the first point of contact for our patients. This role is responsible for:

• Answering inbound calls
• Scheduling appointments
• Collecting and updating patient information
• Verifying insurance eligibility
• Supporting patient communication needs

The ideal candidate thrives in a fast-paced environment, demonstrates strong communication and organizational skills, and is comfortable navigating multiple systems while providing exceptional patient service.

Qualifications

• Strong customer service, communication, and interpersonal skills
• Basic computer proficiency including Microsoft Office, email platforms, and EMR systems
• Ability to multitask, prioritize responsibilities, and remain calm under pressure
• Strong organizational skills and attention to detail
• Must reside in the state of Ohio
• Ability to maintain a quiet, professional, and distraction-free remote work environment
• One (1) year of experience in a medical office, healthcare scheduling, or call center environment preferred
• Familiarity with insurance verification processes and EMR systems preferred
• Prior dermatology or specialty healthcare experience preferred

Requirements

• Hourly Wage: $17-19.00 per hour
• Full-time, Monday through Friday (8:00 am-4:30 pm)
• Remote position for North East Ohio residents only
• Schedule may vary slightly based on business and patient needs

Benefits

• Apex Skin provides training, mentoring, and development opportunities for individuals who demonstrate skill, reliability, compassion, and clinical accuracy

Physical Requirements & Work Environment

• Prolonged periods of sitting while using a computer, headset, and phone system
• Frequent speaking, listening, and viewing of computer monitors throughout the workday
• Manual dexterity required for typing and operating standard office equipment
• Ability to occasionally lift up to 15 pounds for equipment or files
• Work is performed in a home office environment with controlled lighting and limited distractions
• Requires strong attention to detail, professionalism, and the ability to maintain productivity in a remote setting
• Required to adhere to HIPAA, OSHA, and Apex Skin privacy and safety standards

Apex Skin Culture

Apex Skin fosters a collaborative, patient-first environment built on compassion, clinical excellence, and teamwork. We believe in a respectful and supportive workplace where employees feel valued, trusted, and empowered to contribute to exceptional patient experiences and meaningful clinical care.

Employee Health & Safety Requirements

All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin’s employee health and safety protocols. The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks. Apex Skin complies with federal and Ohio law by providing reasonable accommodations for medical conditions or sincerely held religious beliefs that prevent vaccination.

Equal Employment Opportunity Statement

Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.