[Hiring] Call Center Representative @Inizio Engage

Role Description

Primary responsibilities will be to represent clients on a variety of projects via inbound/outbound telecommunication with consumers and providers as well as pull through coaching of a team of Healthcare Communicators. The ability to exhibit excellent customer service skills will have a direct impact on the Inizio organization and to our client.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What will you be doing?

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
• Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and Standard Operating Procedures.
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Qualifications

• High School Diploma, or equivalent work-related experience required.
• Excellent verbal, written and listening communication skills.
• Competency with a computer keyboard and mouse.
• Pleasant telephone manner.
• Must have stable, reliable, high speed home internet.
• Must have a designated separate home office space that is quiet and away from distractions.

Requirements

• The base pay range for this position is $19.50/hr.
• The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

Benefits

• Competitive pay that recognizes your experience, expertise, and impact.
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave.
• Company-paid holidays so you can rest, recharge, and focus on what matters most.
• Recognition programs, contests, and awards that celebrate your contributions.
• Continuous growth opportunities through learning, leadership development, and career advancement support.
• A collaborative culture where your ideas are valued and your work makes a difference.