[Hiring] Call Center Representative @Berlin-Wheeler, Inc.

Role Description

Berlin-Wheeler, Inc. is hiring a Remote Call Center Representative to help members get to their medical appointments. In this work-from-home customer service role, you will:

• Answer inbound calls from members requesting non-emergency medical transportation.
• Set up trips for members and enter accurate trip details in our system.
• Confirm scheduled rides with members.
• Call medical providers and vendors to confirm appointments.
• Check on transportation status to make sure members arrive on time.
• Resolve questions and concerns with professionalism, empathy, and patience.
• Document every call and follow privacy and compliance requirements.

Qualifications

• Must live in and work from the state of Kansas.
• High school diploma or equivalent.
• Clear, friendly phone communication and good listening skills.
• Comfortable with computers and typing, and able to learn new software quickly.
• Strong attention to detail and the ability to multitask.
• A quiet, private home workspace with reliable high-speed internet.
• Ability to work a set schedule.

Requirements

• Customer service, call center, scheduling, dispatch, or healthcare experience (nice to have).
• Familiarity with non-emergency medical transportation (nice to have).

Benefits

• 100% remote work from home in Kansas.
• All equipment provided at no cost to you.
• Paid training.
• Guaranteed pay increase after 90 days of full-time employment.
• Weekend pay differential.
• Meaningful work that helps members get the care they need.
• Health, Vision, and Dental Insurance.
• PTO and Vacation.