[Hiring] Call Center Representative @Ryder Supply Chain Solutions

Role Description

The Call Center Representative I will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

• Must be flexible to work all shifts, weekends, and holidays
• Salary: $18.00/hr, additional $1.00/hr for 2nd shift and $1.50/hr for 3rd shift
• Remote Position - Remote Training - Start date: November 23, 2026
• Prefer those with prior call center experience

Qualifications

• H.S. diploma/GED required
• Three (3) years or more in Customer Service with issues resolution required

Requirements

• Assist customers who are experiencing a vehicle breakdown
• Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
• Improve the quality and consistency of customer communications and ensure customer's expectations are met
• Drive improvement of Customer Satisfaction Index (CSI) scores
• Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times
• Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units
• Coordinate outside repair with vendors and customers
• Effectively handle all incoming calls and follow up calls
• Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, etc.
• All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews
• Perform other duties as assigned
• Contribute to making the call center a great place to work
• Display a courteous and positive attitude daily
• The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan