[Hiring] Call Center Representative @InteLogix

Role Description

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

• Be a creative problem solver, results oriented, and empathetic customer partner.
• Connect, navigate, influence, and provide solutions.
• Deliver effective results while providing excellent customer service.
• Utilize extraordinary communication skills.

Responsibilities

• Handle inbound calls regarding suspected fraud traffic, identify theft, and credits.
• Create cases for customers and update order information related to fraud.
• Work on alarming cases from various fraud queues.
• Make outgoing calls to follow up on fraud orders and secure equipment.
• Review traffic patterns and orders for fraudulent activity.
• Analyze network traffic and orders to assess risk and mitigate fraud.
• Operate in a fast-paced environment requiring timely data analysis and decision making.
• Utilize system tools to close cases and prevent fraud loss.
• Manage multiple systems and fraud queues simultaneously.
• Manage high-volume workload to effectively mitigate fraud.

Qualifications

• Must provide your own computer monitor; remaining equipment will be provided.
• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Must have a dedicated workspace free of distraction.
• Excellent communication skills.
• Must have high-speed internet and ability to direct plug into ethernet portal.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs while providing Best-In-Class Customer Experience.
• Superb attendance, so you can be there when our customers need us.
• Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.

Requirements

• All job offers are contingent upon completion of a background check.
• This position supports a client program subject to contractual security and access requirements.
• Employment and continued access to client systems and information may be contingent upon successful completion of applicable background screening and satisfaction of client security and access requirements.

Benefits

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement