[Hiring] Call Center Representative @Ryder Supply Chain Solutions

Role Description

The Call Center Representative I will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

• Schedule: Must be flexible to work all shifts, weekends, and holidays
• Salary: $18.00/hr, additional $1.00/hr for 2nd shift and $1.50/hr for 3rd shift
• Remote Position - Remote Training - Start date: November 23, 2026 or November 30, 2026
• Prefer those with prior call center experience

Qualifications

• H.S. diploma/GED required
• Three (3) years or more in Customer Service with issues resolution required

Requirements

• Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
• Strong verbal and written communication skills
• Capable of multi-tasking, highly organized, with excellent time management skills
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)
• Ability to work independently and as a member of a team
• Detail oriented with excellent follow-up practices
• Apply effective phone skills
• Ability to work in a fast-paced environment with occasional process changes
• Embrace change and growth as the call center is growing at a rapid pace

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan