[Hiring] Call Center Representative @WellSky

Role Description

The Remote Call Center Representative (Sleep Coach) is responsible for conducting outbound calls to patients to facilitate CPAP supply reorders. The scope of the Sleep Coach job includes actively promoting and selling CPAP equipment while ensuring compliance, satisfaction, and retention through effective outreach and relationship building.

We’re looking for motivated, driven individuals who thrive in a fast‑paced, growing environment. The ideal candidate is customer‑focused, highly organized, and comfortable juggling multiple priorities while communicating confidently over the phone.

If you're interested in joining our team, please see additional details below and apply today!

Hours & Location:

• This is a remote, full-time position.
• Candidates must be able to work 40+ hours per week.
• Candidates must reside in one of the following states: Georgia, Alabama, Tennessee, Louisiana, North Carolina or Texas.
• For all offered candidates, the necessary equipment will be shipped to your home before your start date.

Pay:

• As a Sleep Coach, you'll start at $15 per hour.
• After one year, pay increases to $16 per hour.

Key Responsibilities

• Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction.
• Promote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals.
• Utilize effective outreach strategies to assess patient usage and satisfaction with their equipment thus maximizing patient engagement in the S3 program.
• Verify and update patient records, including insurance details, to ensure accurate and up-to-date information.
• Maintain professionalism and efficiency in all patient interactions, including promptly returning voicemails within two hours, adhering to high standards of phone etiquette, and fostering positive patient relationships.
• Efficiently navigate the platform to process orders according to client-specific procedures.
• Perform other job duties as assigned.

Qualifications

• GED or High School Diploma

Requirements

• Willing to work additional or irregular hours as needed.
• Must work in accordance with applicable security policies and procedures to safeguard company and client information.
• Must be able to sit and view a computer screen for extended periods of time.

Benefits

• Medical with Rx, dental, and vision benefits.
• Mental Health support through EAP.
• Paid time off, plus 8 paid holidays.
• 100% vested 401(K) retirement plans.