[Hiring] Call Center Representative @Customer Contact Services

Role Description

This is a remote position. You'll need your own computer and home office setup that meets our equipment requirements (listed below).

Every call is a chance to make someone's day easier. Customer Contact Services (CCS) answers inbound calls for businesses across many industries, and we're looking for Customer Service Representatives who enjoy helping people and take pride in getting it right.

You'll be the first voice callers hear. One call might be booking an appointment, the next answering a product question, the next calming down a frustrated caller. Through all of it, you'll represent our clients with professionalism and care. If you stay calm under pressure, think on your feet, and like variety in your day, this role is for you.

Qualifications

• High school diploma, GED, or higher
• At least one year of call center or customer service experience
• Confident computer skills, including working across multiple software platforms at once
• Basic understanding of computer hardware, software, and general systems
• Strong spoken and written English
• Good judgment with confidential information
• Problem-solving skills and attention to detail
• A solid grasp of customer service principles and quality standards

Requirements

• Answer inbound calls promptly and professionally
• Follow client-specific scripts and procedures
• Gather and document caller information accurately
• Schedule appointments and relay messages correctly
• Provide product and service information to callers
• Process online reservations accurately
• Meet Quality Assurance standards
• Stay current on all CCS client programs and accounts

Schedule Options

• 6:00AM-2:30PM
• 8:00AM-4:30PM
• 9:30AM-6:00PM
• 11:30AM-9:00PM
• Up to 40 hours per week
• Weekend availability required (Saturday or Sunday)
• CCS operates 7 days a week, 365 days a year

Training

• Paid training begins Monday, October 26, 2026
• Monday through Friday, 8:00 a.m. – 4:30 p.m. CST, for two weeks
• Attendance for the full training period is required

Remote Work Setup

• For the first 90 to 180 days, you will work from home using your own computer. Your setup must include:
• Windows 11
• Intel i3 / AMD Ryzen 3 processor or better
• 8 GB of RAM or more (installed physical memory)
• Two monitors
• Webcam
• Wired USB headset
• Full keyboard with F1–F12 and Page Up/Page Down keys
• Wired ethernet internet connection (Wi-Fi, cellular, 5G, and satellite internet such as Starlink are not permitted)

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Life insurance
• Holiday incentive pay
• Monthly performance bonuses
• Paid training
• Employee events and activities
• Real advancement opportunities

Company Description

Customer Contact Services (CCS) is a 24/7 contact center headquartered in Minnetonka, Minnesota, providing telephone answering and customer support services for businesses across a range of industries.

At CCS, we believe great customer experiences start with a team that reflects the communities we serve. We welcome applicants of all backgrounds, experiences, and abilities. CCS is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by federal, state, or local law.