[Hiring] Membership Sales Call Center Representative @AAA Northeast

Role Description

Responds to incoming calls from prospective and current members, with the objective of selling new or additional Club products and services; processes membership record change requests; supplies detailed information regarding AAA products and services; provides Five Diamond Customer Service to encourage member retention, renewal and new membership sales; tracks daily sales activity; performs outbound marketing efforts as directed.

• For bilingual roles, all responsibilities must be able to be completed in both English and target language.
• Responds to incoming calls from prospective and current Club members; sells memberships, upgrades, and additional products and services.
• Places outgoing calls to prospective members to explain Club services and products, using salesmanship and Five Diamond Service approach to close sales.
• Places outgoing calls to lapsed and former members to secure membership renewals.
• Liaises with business lines and/or affiliate Clubs, connecting members with contacts necessary to achieve the members desired outcome.
• Processes transactions using computerized system for information gathering.
• Tracks daily activity to ensure achievement of departmental goals.
• Develops comprehensive knowledge of products and service offered by AAA Northeast.
• Attempts to resolve collections issues for outstanding membership accounts; mails membership applications to prospective members and a variety of requested membership materials; transfers memberships to AAA Northeast from affiliate clubs.
• Handles incoming emergency road service calls as required; follows protocol to gather pertinent information; delivers Five Diamond Service during all member interactions.
• Other duties as assigned.

Qualifications

• High School Diploma or GED - Required
• Retail sales and/or telemarketing experience - Preferred
• Customer Service experience - Required
• If for a bilingual job, must satisfactorily pass a translation assessment (from English to the target language and from the target language to English) during pre-hire screening, in accordance with policy - Required

Benefits

• Award-Winning: We’ve been named as a Top Employer for the last 7 years
• Health Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
• Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period
• Paid Time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually
• Additional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!
• Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.