[Hiring] Call Center Representative @LendingTree

Role Description

Insurance Call Center Representative

QuoteWizard by LendingTree is currently looking to grow our Warm Transfer Verification program. Our service centers around making outbound calls as well as taking inbound calls from customers who have recently applied online to receive free insurance quotes. After asking a series of qualifying questions, we match and connect callers with an Insurance Company that will attempt to provide them with an insurance policy best suited for their needs.

Ideal candidates must be able to handle a large number of calls while maintaining enthusiasm and professionalism, are able to work in a scripted environment, and truly enjoy achieving targets and consistently setting their sights on raising the bar.

• Are extremely comfortable with and motivated to meet and exceed goals and metrics.
• Possess strong listening skills, a professional telephone demeanor and the ability to skillfully assist callers in a fast-paced call center environment.
• Driven to be thorough in your performance related to the scripts, processes, and systems pertinent to overall workflow and quality expectations.
• Receptive to and quick to implement constructive feedback and possess strong desire to continuously improve.

Qualifications

• High School Diploma required
• Possess 2-3 years of Call Center (either Customer Service and/or Sales) experience
• Prior experience in outbound telemarketing preferred
• Prior experience with an aggressive, commission based, compensation structure is preferred
• Must be detail oriented
• Must possess good work ethics and integrity
• Must have excellent attendance
• Must be able to work a flexible schedule
• Must be technically savvy and able to launch their QuoteWizard career from an at home work environment as this role is 100% remote for the foreseeable future.
• Selected candidates will conduct training on their OWN audio/video capable laptop/desktop. Mobile devices, tablets, etc. are not acceptable for training.
• Once you graduate from our weeklong virtual Training, you will be issued QuoteWizard Equipment via mail.

Requirements

• $17.00/hourly with an uncapped monthly commission potential (Typical commission payouts average between $500 & $3000 monthly). Commission Eligibility begins after 30 days on the team.
• $500 sign-on bonus at 30 days of hire
• $100 monthly attendance bonus after 60 days of hire
• Access to additional compensation, organizational benefits & performance incentives
• Additional benefits upon conversion to a LendingTree employee: stock options, 401K, paid time off, cash bonuses, tuition reimbursement, work/life balance support initiatives.

Company Description

LendingTree is the nation’s leading online lending marketplace. We connect consumers with multiple lenders so they can easily compare options and find the right fit — from mortgages and personal loans to credit, savings, and insurance products.

Our founder, Doug Lebda, started LendingTree in 1996 after his own frustrating house-hunting experience. What began as a simple idea to make loan shopping easier has grown into a platform that empowers millions of people to make smarter financial decisions every day.

• QuoteWizard, a division of LendingTree, helps consumers and insurance agents connect through a seamless online marketplace.
• More than 40 million people have used QuoteWizard to compare quotes and save on insurance.
• By combining technology, transparency, and expertise, QuoteWizard makes shopping for insurance simple and accessible.