[Hiring] Call Center Customer Service Agent @Frontline Call Center

Role Description

Frontline Call Center is seeking qualified candidates for a temporary disaster response project. This assignment will move quickly once candidates receive client clearance, so applicants must be responsive, prepared, and able to complete all onboarding and training requirements within the required timeframes. All shifts available 24 hours a day.

• Required States: FL, NC, SC, GA, PA, TX, VA

Qualifications

• All candidates must successfully complete the required background check.
• Potential disqualifying factors may include:
• Bankruptcy
• Recent felony convictions
• Unresolved financial obligations, including tax evasion or defaulted federal student loans
• Final eligibility decisions are made through the client’s background-screening.

Requirements

• Computer Requirements:
• Windows 11-based computer only
• Macs and Chromebooks are not permitted
• Dual-monitor setup
• At least 16 GB of RAM, with 12 GB usable
• CPU utilization at 50% or less
• At least 256 GB of storage; SSD preferred
• Ethernet/RJ-45 port
• Wired internet connection
• Wi-Fi is not permitted
• Internet Requirements:
• Candidates must complete a test through Speedtest.net and provide clear screenshots showing:
• Download speed of 20 Mbps or higher
• Upload speed of 10 Mbps or higher
• Ping of 20 milliseconds or less
• Additional Equipment:
• Two monitors
• Separate keyboard
• Separate mouse
• Headset
• Agents may not work solely from a laptop screen or laptop keyboard. A complete workstation with dual monitors and separate equipment is required.

Benefits

• Please monitor your email closely and respond promptly to all requests from Frontline.
• Candidates who miss deadlines, do not respond, or fail to meet the equipment and training requirements may lose their placement opportunity.

Company Description

Thank you for your interest in joining the Frontline team!