[Hiring] Call Center Agent @Jerry.ai

Role Description

As a Call Center Agent, you're the person who takes that call, makes the change, and keeps the policy (and the customer) with Jerry.

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Qualifications

• You can multitask and manage multiple competing priorities
• You are passionate about helping others
• You have 2+ years of experience working in a call center environment

Requirements

• Hourly wage: $19.00 - 21.00
• We will pay for your P&C license (expected within 60 days after starting)
• Ability to work remotely (we provide work equipment)
• Ongoing training and mentorship from our leadership team
• This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.

Benefits

• Medical, dental, vision insurance
• 401K match
• An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
• Comprehensive benefits package including health, dental, and vision coverage, paid time off, paid parental leave, and wellness benefits
• Equity opportunities may also be part of your total rewards package

Company Description

Jerry is building the first AI-powered advisor to manage all your physical assets.

• We started with car insurance in 2019, became one of the top 3 brokers in the U.S., then added driving insights, diagnostics, and a repair marketplace.
• We've reached 5M+ customers, raised $240M+, and have been profitable since 2024.
• Led by serial entrepreneurs and backed by Y Combinator, our team comprises talented and big-hearted leaders from places like Nvidia, Meta, Amazon, BCG, McKinsey, Bain, and GEICO.
• We are proud to consistently rank as one of Y Combinator's Top Companies, Forbes and Statista's Best Startup Employers, and to have received other accolades in fintech and insurtech innovation, workplace culture, and leadership.
• We are a remote-first company, but if you prefer in-person or hybrid, we also have offices in Palo Alto, New York City, Chicago, and Toronto.