[Hiring] Business Gift Administrator @1-800-Flowers.com, Inc.

Role Description

This Seasonal position is responsible for managing major business accounts and providing order management and customer care to the Corporate Sales Team. Main duties include:

• Customer service support
• Order management
• Preparation for electronic and manual order entry
• Account maintenance
• Sales support to the Corporate Sales Team

Major responsibilities:

• Must have excellent verbal and written communication skills to interact professionally with customers and employees at all levels of the organization
• Identifies agent performance trending opportunities and provides feedback via email, phone calls, and video sessions to the team managers and the Quality Assurance team
• Must be able to accommodate changing work schedules, which will include weekends and late hours during the Holiday
• A proven ability to use discretion in working with confidential information is essential
• Must be self-motivated, detail-oriented with the ability to organize multiple tasks and produce results with exact deadlines in an environment with frequent interruptions
• Extensive knowledge in order entry and customer service within CCS
• Strong customer service skills
• Inbound calls (i.e. external customers, internal callers, transfers, questions, etc.)
• Process a variety of orders
• Customer service requests
• Emails
• Emailed Holds Report and Holds Worker Console
• Viewer System Console
• Support Management Dashboard in Salesforce
• Customer Contact Tool
• Household Report
• Assigned Submission Requests (Merge Requests, etc.)
• $2500 Report
• Customer Rules Report
• Pre/Gift List Maintenance
• Proficiency in MS Office
• Proficiency in MS Excel
• Must be a team player

Qualifications

• High school diploma or equivalent
• A flexible, positive “can do” attitude and a love for the service arena are required
• Excellent verbal and written communication skills are required to interact professionally with business customers and co-workers
• Strong organizational skills are required to meet changing business requirements and to effectively perform multiple tasks in a fast-paced environment
• A demonstrated ability to work and contribute effectively in a team-oriented atmosphere is essential
• Prior Corporate Sales, HD Call Center, and/or Customer Service experience preferred
• Must be able to handle a high volume of calls and have great telephone skills
• Must be able to work 40 hours per week with the probability of overtime during the peak holiday season and be flexible to work evenings and weekends
• Knowledge of Outlook, Word, and Excel is required

Requirements

• Network (internet): Download speed 5mbs, Upload speed 3mbs (preferable a wired connection NOT wireless)
• Hardware (PC): Windows 10 operating system or current Apple IOS
• 8 Gigabytes of RAM
• 50GB available space on your Hard Drive
• Required: Apple or Windows PC Laptop or Desktop computer
• NO Chromebook, iPad, tablet PCs, smart watches, smart phones (as a computer), etc.
• Required: USB headset with microphone
• Required: 2 home monitors or screens with a minimum 1024 x 768 resolution
• Required: Mouse/touchpad and keyboard
• Required: Smart Cellphone Android or IOS required
• Required: Working PC Camera

Benefits

• Preferred Hardware and Internet Service Speeds Specification:
• Network (internet): Download speed Over 100mbs, Upload speed 10+mbs (with a wired connection, NOT wireless)
• Hardware (PC): Windows 10 operating system
• 8-16 Gigabytes of RAM
• 50GB available space on your Hard Drive
• 9-10th Gen Intel or AMD Ryzen CPU (if you bought your pc/laptop in the last 2 years the CPU is most likely comparable to these suggestions)