[Hiring] Broker Experience Associate @TickPick

Role Description

In this role, you'll respond to broker support inquiries while maintaining and cultivating relationships with our professional ticket brokers.

• Respond to broker inquiries via email and phone in a professional and timely fashion;
• Process refunds or credits and withhold seller payments;
• Mitigate issues between buyers and sellers and de-escalate where necessary;
• Understand broker software, making administrative changes for brokers as needed;
• Identify operational areas of improvement and provide feedback on solutions;
• Assist with venue mapping corrections delegated by the mapping team.

Qualifications

• Minimum of 1+ years of customer service, sales or client relations experience
• Bachelor Degree preferred
• Excellent written and verbal communication skills
• Technologically savvy
• Highly skilled at multitasking
• Live event ticketing software knowledge preferred
• Proficient using:
  • Zendesk (or similar software);
  • G-Suite;
  • Excel;

Requirements

• Must be located in New York, New Jersey, North Carolina, Texas, Tennessee or Oregon
• This is a full-time position (40 hours / 5 days a week) that requires you to work weekends and some nights.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan Contribution (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• $100 Monthly Stipend to Attend Live Events