[Hiring] Billing Care Coordinator @Tia

Role Description

We are looking for a Billing Care Coordinator to support members with complex or urgent billing questions in a thoughtful, clear, and solutions-oriented way.

In this role, you will be one of the primary voices of Tia for billing-related support, helping members understand charges, navigate insurance questions, resolve payment concerns, and feel confident that their issue is being handled with care. You will work closely with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to research, document, escalate, and resolve cases accurately and efficiently.

This role is ideal for someone who is detail-oriented, calm under pressure, and energized by helping members through confusing or emotionally sensitive billing situations.

Qualifications

• 1+ year of experience in billing support, revenue cycle, patient/member services, customer support, or another high-touch service role
• Comfort handling live phone interactions, escalations, and sensitive conversations with empathy and professionalism
• Strong attention to detail, documentation habits, and follow-through
• Ability to research issues, follow defined workflows, and manage cases through resolution
• Clear written and verbal communication skills
• Comfort using billing systems, ticketing tools, phone systems, Google Workspace, or similar technology
• Ability to work full-time weekday hours

Requirements

• Healthcare billing, insurance, claims, revenue cycle, or patient financial services experience (Nice to Have)
• Experience resolving insurance denials, payment discrepancies, or patient billing disputes (Nice to Have)
• Familiarity with HIPAA, payer workflows, patient billing, or healthcare compliance standards (Nice to Have)
• Experience working with shared queues, escalated support workflows, or distributed support teams (Nice to Have)

Benefits

• Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions.
• The expected compensation range for this role is $20 - $22/hour.
• You are also eligible for benefits in accordance with Tia’s benefit plans and eligibility requirements.