[Hiring] Bilingual Travel Assistance Advisor @Xodus Travel Services Inc.

Role Description

As a Travel Assistance Advisor, you will be responsible for directly assisting Canadian travellers who are experiencing medical emergencies, interruptions, and loss of personal items abroad. Our Travel Assistance Advisors are the heartbeat of our customer experience. This isn't your typical contact centre role – it's an opportunity to be a digital-savvy problem solver, a compassionate guide, and a brand ambassador all rolled into one.

Note: this role will require shift flexibility, including, but not limited to days, afternoons, and intermittent weekends and holidays.

What you'll do

• Become a master of omni-channel communication, effortlessly switching between chat, email, phone, and emerging digital platforms to meet our customers where they are.
• Connect sick and injured travelers to medical treatment with a telemedicine physician, or to nearby clinics and hospitals.
• Leverage your in-depth knowledge of insurance products to ensure customers understand their travel coverage.
• Be the calm in the storm for travelers facing emergencies abroad, providing empathetic support and swift resolution.
• Transform complex travel and insurance queries into clear, actionable solutions.
• Continuously expand your expertise in travel trends, insurance products, and digital technologies.
• Be available to work various shifts, including intermittent evenings and weekends.

Qualifications

• Knowledge of travel insurance, claims management, and/or customer service is preferred.
• Contact Centre experience is an asset.
• Knowledge of medical terminology or health care administration is an asset.
• Proficiency in a second language (French, Spanish) is an asset.

Benefits

• Competitive Salary, health and dental benefits.
• Opportunities for professional growth and development.
• Flexible vacation & work hours.
• Paid sick time.
• A supportive and collaborative work environment.

Company Description

Xodus Travel Services Inc. was established with a clear mission: to tackle and resolve the limitations within the Canadian travel insurance industry that became glaringly apparent during and in the aftermath of the global pandemic. Recognizing the unprecedented challenges faced by travelers and the insurance sector alike, Xodus is committed to revolutionizing the landscape of travel insurance, ensuring Canadians have access to comprehensive and responsive coverage in an ever-evolving world.